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About & FAQ

Tricity24 about us & faq

Service We Provide

Tricity24 provides various party decoration services with prominent party products like Birthday Decorations, Kitty Party Decorations, Company Events Decorations, Kids Party Decorations, Special Events Decorations, Theme Party Decorations, 1st Birthday Party Decorations, Anniversary Party Decorations, Silver Jubilee Anniversary Party Decorations, Golden Jubilee Anniversary Party Decoration, Valentine’s day Decorations, Special Day Decorations like Republic Day, Independence Day, Holi Party, Diwali Party, Christmas Party, Halloween Party, New Year Party, etc. We also offer decoration services for special occasions such as Mehndi, Haldi, Weddings, Events (Private, Corporate and Charity) or Promotional.

 

We Provide all kinds of Foil Balloons, Latex balloons, Caps, Mask, Party Poppers, Ribbons & Hangings, Disposable, Led Decoration and many more for you and it can be customised in any colour & design combination or with any theme. This will be our staff's pleasure to deliver the products right to your event location and set up everything for you. We will be delightful to help your next special event. We are excited to help with your next special event. We also provide Customized theme packages as per your requirement.

 

Let’s Plan Your Party!!!

 You are just one call away from us to discuss and plan your party in just half an hour as we go above and beyond to succeed your expectations on any type of event. 

Let’s just talk and plan your customized theme party as per your style in a single call.

You just need to call us at our no. +91 9855776633

 

Following are the ways in which you can place your order with us 

In case you want to customize your own theme with our products.

You can check out our website https://www.tricity24.com/  and choose your product and place your order. 

or

You can call us at +91 9646 776633

( Monday-Sunday) and we will be more than happy to assist you in placing your order.

or

Whatsapp Us at +91 9646-776633

Drop your message we’ll get back to you.

or

You can mail us with all your party details at help@tricity24.com.

 

 Location

Tricity24  Party Decors provides its services in Tricity( Chandigarh, Mohali, Panchkula, Zirakpur, Kharar).  
You can also enjoy tricty24 services if you are nearby Chandigarh, Mohali,  Panchkula, Zirakpur or Kharar.

 

 

Cancellation Policy / Refund Policy / Reschedule Policy

 

  • If a cancellation occurs within 24 hours before delivery, 75% refund will be given.
  • When a cancellation occurs between 24 and 4 hours before delivery, a 50 % refund will be given.
  • In the event of a cancellation less than 4 hours before delivery, there will be no refund.
  • In the event of a Rain/Hailstorm or any other act of God, rescheduling will be the only option and no refunds will be given.
  • The cancellation will be made. There will be no refunds, cancellations, or reschedules for perishable items.
  • It is not possible to cancel bookings for 12th and 14th February, since these are Valentine's Days.

 Cancellations & Refunds Terms 

  • * In case of cancellation, the refundable amount is calculated based on the following policies:
  • ** In case of Rescheduling, the Rescheduling  Charges  is calculated based on the following policies:

Cancellation Time Before Party

Refund Percentage*

Rescheduling Charges**

Less than 4 hours before the party

0 %

30%

4 - 24 hours before the party

50 %

20%

24 hours before the party

75 %

0%

Track your order status

Call us - 9646 776633

What's app us - 9646 776633

Mail us at - help@tricity24.com

 

Terms of Booking

After the arrangements have been done, the remainder of the payment should be made in any cash or online mode.

  • To set up decorations at your venue, make sure you have enough time.
  • Some decoration items are on a hire basis only. If you wish to own them, there is an extra charge.
  • Any additional services that are not listed here will incur additional charges.
  • We will be required to charge you for any damage to the merchandise used to create this set-up during your party.
  • There is no furniture/fixture included in the booking. Examples include chairs, tables, carpets, power outlets, and ladders.
  • However, we are not responsible for any injuries resulting from any of our procedures, even if we take all reasonable safety precautions.

In Case you are having an issue with the serviceman or their service feel free to contact us at 9646 776633

FAQ

 

Q. How many days prior should I book a balloon decorator?
We are always open to book your order at any time. We do the same day booking for party decoration you just need to inform us at least 4-5 hours in advance before the party. 
Q. What are the average Balloon decoration charges in Tricity24?
It totally depends upon the decoration you want, but our lowest party decoration package starts from 900/- rs. Per package.
Q. If I purchase balloons myself, can balloon decorators of Tricity24 help me do the decoration?
Yes, we can manage services for you, but you just need to buy products from Tricity24.
Q. How much time is required to complete the balloon decoration?
It depends upon the location of your event and what type of decoration you want. Suppose the decoration contains a few balloon pillars then it may take up to 1.5hr, If it is a theme-based setup with Banners, Backdrops, Cutouts etc then it may take up to 2.5hrs to 3.5hrs to set it up. 
Q. How much time before a birthday party should balloon decoration be made?
Balloon decorations are always made ready 30 mins before the event starting time, Because if we do the balloon decoration too early then the balloons will start shading off in between the party. It is always better to decorate the venue 20 or 30 mins prior to the event starting time.
Q. Do balloon decorators in Tricity accept last-minute changes in balloon decoration?
Yes, Decoration patterns can be changed at the last minute, like balloon pillars and balloon positions and places, but the balloon colours remain the same. 
Q. I need other customisations for this package, what should I do?
In this case, you need to contact us on our helpline number  9646776633 So that we can help you to choose the best for your party.
Q. For any booking to get confirmed do you have to make the full payment in advance?
It depends upon the setup and total amount of your bill. Suppose if your total bill amount is more than 2000/- then you have to do at least 30% - 50% payment in advance.
  Q. I have my own material for decoration as well so can your decorator decorate that too?
Yes, you can give your material for decoration as well at the time of decoration.  
Also, you’ll have to inform the company one day prior to your event date so that same can be communicated to decorator as well & also there will extra charges too for decorating extra stuff that you will give from your side and as per the stuff, extra charges will vary.  
Q. How to avoid marks on walls after the decoration?
We advise you to take down the balloons immediately after your event is over as keeping them for a long time can result in marks on the wall and also pull off the tape very carefully. While peeling the tape, if any residue remains, gently wipe it with the warm water, soapy water with a soft cloth.
Q. 11 Are these Gas / Helium Balloons?
Gases can be normal air or helium depending upon the package you ordered.
Q. Will you remove the decoration as well after the event is over?
No, Our part is to provide you with the setup as per the package that you’ll take.

Q. Will you take back the stuff after the event is over? No, we will not take back the stuff that you’ll take in a decoration package unless “On Rent” is not mentioned in any of the packages.
Q. What will I do if I face any problem in getting in touch with the decorator or have some trouble in coordinating with him or in case of any misbehaviour from the decorator’s side?
In any of the cases mentioned above, we request you to kindly contact us on our customer care number 9646776633. We are always here to solve your issues regarding the services we are providing.
Q. How many people will come for the decoration?
In general terms only 1 person comes for the decoration but no. can be increased according to the quantity of stuff that will be booked by you while placing the booking.
Q. Will you be able to decorate a hotel room or any outer space such as Terrace, Rooftops and an Open area?
Yes, we can decorate the hotel room but you need to take permission from the Hotel / Restaurant staff to get the same done as they won’t allow you to get the decoration done without their confirmation regarding the same.
Q. When will the decorator reach?
Our decorator will reach at your event location at least 1-3 hours before the party starting time. Also if you have a specific slot for decoration, they can visit at your slot timings too.
Q. Can I reschedule the time of order execution on the same day or can I directly contact the Vendor/Hotels and Restaurants for the same?
Yes, you can do reschedule the time of order execution on the same day,  you just need to pay some minimum charges. But we think calling the Vendor/Hotels/Restaurants for the same will not be helpful to reschedule your booking to any other date it is mandatory to contact 2 days prior to your date of the event.
Q. Are you an event management company?
No, We are not an event management company, but we provide party decoration services including party theme packages, decoration products, gifts.
Q. Do you handle bookings? What is the booking process?
Yes, we do handle bookings but you need to place your order from our website www.tricty24.com  and provide your details. For the booking process Click on the link 
Once you log in to our website you need to select your party package. Once you submit an enquiry, our Evibe manager (EM) schedules a call between you and the available vendors. After you are convinced of the vendor, you can book the service by paying the advance amount.
Q. What is your cancellation policy?
For this please visit our Cancellation Policy/ Returns Policy/ Reschedule Policy. 
The token advance you pay at the time of booking is non-refundable.

Q. Do you have minimum order criteria? 

yes, we have, we just do not sell decoration items and gifts, but also give you a complete decoration package with decoration services.  Our minimum Package value starts from 700/- Rs. 

 

Contact Us

 

For any queries, you can.

Call us - 9646 776633

What's app us - 9646 776633 

Mail us at - help@tricity24.com

 

 

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