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FAQ

Refunds & Exchanges

  • Can I get a refund once my item arrives?
Full refund if you don’t receive your order.
We aim to offer credit note/voucher on products which are received damaged or as incorrect item by the customer. 
Please contact us at 9646776633 or Whats app for this issue.
Make sure to do the unboxing video of the item and also share the clearer picture of the item. 
Once we receive the return, you'll then receive an email or call, confirming the refund details. 
  • Can I get a new item  if my item  arrives damaged?

Kindy Send us the unboxing video along with the clear photos of the damage to your item, and a detailed description, within 24 hours of delivery. Call us or Whatsapp us at 9646776633 and we will replace or repair your  piece once it is received and the damage can be assessed. 

  • What do I do if I received the wrong item?

Please contact or whatsapp us at 9646776633 with the exact details of the item you received and you will get quick replies. Our Team will try to solve the problem as soon as possible. 

  • My item doesn’t look like it does online.

Many of the product photos on our website are computer renderings. Please keep in mind that there might be a slight difference in colors due to different computer monitor settings. The actual product may look slightly vary due to photographic lighting sources.

 

Cancelling An Order

  • Can I cancel my order?

In Case, if you placed wrong order, then you can replace your order within 1 hour of ordering via calling or whatsapp at 9646776633, After an hour, the order cannot be cancelled.

 

Change or Update An Order

  • I ordered the wrong item, can I change my order?

Items are processed after an hour you place your order.  If you need help changing an order, please contact us at 9646776633 or Whats app  within an hour. Once the order is processed and shipped, the order cannot be changed.

  •  Can I add an item to my order?

If you would like to purchase another item and have already completed your order, you will need to place another order. If you need to update that order, then contact us at 9646776633 or Whats app within one hour of placing your order.

 

Placing An Order

  • Can I use a coupon code while placing an order?

While placing an order, you will come up with a coupon code option and you can enter the desirable coupon code during checkout to receive your discount. 

  • If I forget to apply a coupon at checkout, can you apply it after?

We’re sorry for the inconvenience, but we are unable to apply coupon codes after you’ve already completed your purchase.

  • What if I didn’t receive my confirmation email?

No worries, we can send it to you!  Just contact us at 9646776633 or Whats app and we’ll resend it to you.

  • How can you look up my order?

The best way for us to find your order when you contact us is to include your order number found in your order confirmation email. If you can’t find your order number, we can find your order with the email you used to place the order.

 

Payment

  • When is my card charged?

Your card is charged immediately after you make your purchase.

  • What payment methods do you accept?

    We provide Cash on Delivery. We also accept all major credit and debit cards, including Visa, MasterCard, etc. We accept  Paytm, and we also accept gift cards from our store.

    • Is my payment secure?

      Yes, it is 100% secure. We work with one of the leading global payment providers and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

       

      Shipping Details

      • How much does shipping cost?
      Rs.30 (if your order value is below 199). 
      Free delivery fee on the orders value above 199.
      • When will I receive my item?

      We aim to deliver the goods within 24 hours, though most of the items are usually delivered sooner.                                   

      • Can I change my shipping address?

      Please contact us at 9646776633 or Whats app  immediately(within an hour) once you have placed your order, One of our customer support team members will help you. Unfortunately, Once your item has shipped, you can no longer change your shipping address.

      • I ordered multiple items in the same order, will they be shipped together?

      Yes, Definitely, because we have inventory (products/items) in our own warehouse. 

       

      Tracking Details

      • Can I track my order?

      Definitely!  You will receive a Text message which includes the number of delivery boy. You can call him to track your order. Usually you will get the ordered item in 24 hours. 

      • What if the delivery person isn’t picking up the phone?

      Then you can whatsapp us and call us at 9646776633. We will sort your query immediately.

      • What if I Don’t receive the product in 24 hours?

      Firstly, Check your Whatsapp, Email and Call Logs, See if there is any message related to the cancellation of the order. If you didn’t Find any, then Check Whether delivery boy tried to contact you or not. 

      In Case, Delivery man was outside your doorstep and your phone shows switched off. Then you will not be eligible for the same day delivery. You’ll get by the next day. 

      For further details, you can contact us at 9646776633 or Whats app.

      • Can I get my order if I was not available?
      For Cash on Delivery - We always aim to make 3 attempts to deliver your product. If you are not available on 3rd attempt as well, then we will cancel your order. You have to re-order to get the product.
      For Pre Paid Orders - We aim to make 3 attempts to deliver your product. If you are not available or responding  on 3rd attempt, then you will be given 7 days. After 7 days, we will cancel your order. 
      In exceptional cases, we still try to make an attempt if the product is still with the courier office in your area, however we can’t always guarantee it.

       

      FAQ For Cakes

      FAQ For Party Decoration

       

      Dedicated Support

      For any queries, you can.

      Call us - 9646 776633

      Call us - 80692 03673

      Whatsapp us - 9646 776633 

      Mail us athelp@tricity24.com
      Timing - (Mon - Sat, 10am - 6pm)