Get FLAT 10% OFF on your First Order of Party Products (Coupon - FLAT10)
Cart 0

About & FAQ

Tricity24 about us & faq

Service We Provide

At Tricity24 we bake exclusive and fresh cakes, Get online cake delivery in Tricity in just 2 Hours. Best Cake in Tricity with assured delivery Special theme Cakes, customised, eggless, vegan cake, fondant Cakes and flavours available such as chocolate truffle cake, red velvet cake, vanilla cake, butterscotch cake, pineapple cake, black forest cake, and many more such exotic options.

Exclusive cakes for all festivals and occasions such as Birthday cake, Anniversary cake, Wedding cake, Surprise cake and many more, in Tricity Avail on COD"


This is a place where you get a wide choice of rich delicious cakes for all occasions. We, Tricity24 bakers, situated at Mohali, aim to serve the most creative and mouth-watering cakes, to help celebrate your events in a special way! Pick a design you like, and then choose from delectable flavours. We put our heart and soul into delivering the delicious cakes at the right time because we understand the emotions attached to the occasion, so just go on and rock the party with the delicious cakes using Same Day Online Cake Delivery in Tricity.You can then sit back and relax & expect a wonderful cake to arrive at your desired location, on your chosen date and time.

 

Surprise Your Special Ones by sending them delicious cakes

We will help you surprise all your special ones in life with cake delivery on their special days

Most of us stay in distant places and do not get the chance to travel to join our friends or special ones on their special days like birthdays, anniversaries or Valentine’s Day. If your special one stays in Tricity, then don’t worry as you can send cake anywhere in Tricity by just visiting our website. Do not think twice before planning everything for your special ones on their special days and then send cakes online through us. You can even book a cake delivery through your mobile and we will deliver it according to your selected time.

You can send cakes online from any part of the country to your special ones in Tricity instantly by just browsing through our website and choosing the best cake for the special one.

By visiting our website you do not have to spend all the time and money visiting shops to choose the best cake for your close ones on their special days. 

 

 Location

Tricity24 Bakers provides its services in Tricity( Chandigarh, Mohali, Panchkula, Zirakpur, Kharar).  
You can also enjoy Tricty24 services if you are nearby Chandigarh, Mohali,  Panchkula, Zirakpur or Kharar.

 

Delivery Timing

For all same day orders, orders have to be made before 6 pm on the same day. All orders made after this shall be considered for delivery latest by the next day.

We Provide free delivery between 10:00 am to 8:00 pm. 

Extra charges (Rs-150) of Delivery will be applied between 8 pm to 10 am. 

Clients can request Instant Delivery with extra Charges Rs 100.

Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc.

 

Damaged Deliveries

We will cater to any reports of damaged products on the same day of delivery only i.e within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.

Rules for Delivery

Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to anyone else and shall be considered delivered if the recipient is not available. If the recipient doesn't accept the delivery, we shall consider the order to be delivered.

 

We will be able to attempt delivery of your order only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

  1. Wrong shipping/delivery address.
  2. Recipient not available.
  3. Premises locked.
  4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
  5. Recipient refusing to accept the delivery.
  6. Delivered the product at the Gate/ Reception/ Neighbor.

Dealing with Fraudulent Customers

If we find out any fraudulent behaviour from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to anyone.

Rules for unfounded recipient

In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.

 

We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.

 

Following are the ways in which you can place your order with us 

In case you want to customize your Cake order contact us.

You can check out our website https://www.tricity24.com/  and choose your product and place your order. 

or

You can call us at +91 9646 776633

( Monday-Sunday) and we will be more than happy to assist you in placing your order.

or

Whatsapp Us at +91 9646-776633

Drop your message we’ll get back to you.

or

You can mail us with all your party details at help@tricity24.com.

 

 

Cancellation Policy / Refund Policy / Reschedule Policy

 

  • If a cancellation occurs within 48 hours before delivery, 75% refund will be given.
  • When a cancellation occurs between 48 and 24 hours before delivery, a 30 % refund will be given.
  • In the event of a cancellation less than 24 hours before delivery, there will be no refund.
  • In the event of a Rain/Hailstorm or any other act of God, rescheduling will be the only option and no refunds will be given.
  • It is not possible to cancel bookings for Festivals (Rakshabandhan, Janmashtami, Halloween, Diwali, Christmas, Lohri, Holi, Eid ) and Special Days (Teacher's Day, Father's Day, Friendship Day, New Year, Republic Day, Women's Day, Mother's Day, Brother's Day, Valentine's Days (12 to 14th February),
  • All refunds shall be made within the period of 7-10 working days.

     Cancellations & Refunds Terms 

    • * In case of cancellation, the refundable amount is calculated based on the following policies:
    • ** In case of Rescheduling, the Rescheduling  Charges  is calculated based on the following policies:

    Cancellation Time Before Party

    Refund Percentage*

    Rescheduling Charges**

    Less than 4 hours before the Delivery

    0 %

    25%

    4 - 24 hours before the Delivery

    0 %

    10%

    24 - 48 hours before the Delivery

    30 %

    0%

    48 hours before the Delivery

    75 %

    0%

    Track your order status

    Call us - 9646 776633

    What's app us - 9646 776633

    Mail us at - help@tricity24.com

     

    Substitution Policy

    If any Product you have ordered is not available for delivery on your requested delivery date and delivery address, it may be substituted with next best available flavour, colour, shape, & size.

     

    FAQ

     

    Q. Will you deliver fresh cakes?
    A person can enjoy the actual taste of cake only when it's fresh, this is why all the cakes we deliver are prepared only sometime before it reaches the recipient. To achieve the same, we offer customers to choose delivery time as well so that we know when we need to prepare a cake and get it delivered. We ensure that customer always enjoys the freshest possible cake. We do not believe in delivering stale cakes. 
    Q. How can I trust the quality of cake delivered by Tricity24
    We bake the cakes with the use of premium Quality Products. This help us to ensure that customer always get quality cakes and consistent taste. We promise to deliver quality products when ordering from Tricity24.com. Our team works really hard to deliver an experience to welcome you back.
    Q. Does Tricity24 provides midnight delivery as well? Is there any extra charge for it?
    Yes, we do provide midnight delivery. it is always suggested to have midnight orders placed well on time. We charge Rs. 150 extra for midnight delivery.
    Q. What if the recipient is not available when a delivery person reaches there? Will you re-attempt delivery?
    We do not attempt to deliver again, but we would call recipient and sender to know if we can deliver their order to any neighbour or near by place. Unable to do so will lead to the cancellation of order and no refund will be made in case of perishable products like cakes and chocolates. 
    Q. Are there any hidden charges (Sales Tax) when I make a purchase on tricity24?There are NO hidden charges when you make a purchase on Tricity24. The prices listed for all the items are final and all-inclusive. The price you see is exactly what you need to pay.
    Q. If I wish to get a cake delivery today, latest by what time should I place the order?
    We can deliver the cakes to you within 2 Hrs of receiving the order if the order is placed before 6 pm. However, if done after 6 pm, then the order might be delivered the next day.
    Q. Do you take same day orders as well?
    Yes, we do take same day orders till 6 pm (mon-sun). It is always advisable to place same-day order well on time to avoid any delivery problems.
    Q. Is it necessary to have an account to shop on Tricity24?
    You can shop on Tricity24 by providing just your email address / Mobile no. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Tricity24 account, you can enjoy a personalized shopping experience, including recommendations, saved addresses and quicker checkout.
      Q. How do I pay for products onTricity24?
    Tricity24 offers you multiple payment options ranging from Credit Card, Debit Card, UPI, Net Banking from all major banks. Whatever be your online mode of payment, you can rest assured that Tricity24 trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. Tricity24 accepts payments made using Visa, MasterCard, Maestro and American Express. We Also Provide COD/POD.
    Q. Can I Send A Message Or Wish Along With A Cake?
    Yes, you can write a message while placing your order. Also, you can contact us through what's App, E-mail, and Direct Call.
    Q. How to place an order?
    Select a product from any of the categories listed on the website. Click on 'Buy Now'. Fill up the details here and just complete your payment
    Q. I don't want to disclose my name as a sender.
    Perfect. We understand this. You can select the 'surprise' option at the checkout page in the sender section.

    Q. Can I customize an order?
    We know you want to make it special. And to help you personalize your Cakes, we have all the options available. Just call up our customer service and brief your requirement.
    Q. I am looking for something specific but I can't find it on the website.
    Uh! Okay, please, call our customer care and they will be more than happy to assist you.
    Q. Do you deliver at a specific time?
    Yes, we do. Charges for the same are Rs.100 -150 only.
    Q. What are the delivery charges?
    It's FREE.
    Q. Where should I apply the discount code?
    You can apply the code at 'cart page' before proceeding to checkout.
    Q. I placed the order but forgot to apply the promo code.
    We're sorry, we can't apply a promo code after the order has been placed.
    Q. I want to modify the address, how can I do that?
    We will be happy to do so if your order is not already processed. Please, email us the correct address with your order number.
    Q. I want to modify the date or time, how can I do that?
    We will be happy to do so if your order is not already processed. Please, email us the correct address with your order number.
    Q. Can I change the product after I have placed the order?
    We will be happy to do so if your order is not already processed. Please, email us the correct address with your order number.
    Q. I placed the order but haven't received any confirmation.
    Usually, payment confirmation emails are sent minutes after a successful transaction. If you haven't received it, please login to your account and check order status. or Contact us If it is in process it means that you can sit back and relax. In case you cannot see your order there, please, email us.
    Q. My order hasn't reached, what to do?
    If your delivery has been delayed beyond the committed time or midnight timings, please contact us and we will look into it at priority.
    Q. My order is delivered, but not all items.
    If your order had a shipping product, it may arrive separately. Check your order confirmation email for more details. If it's a miss, we apologize. Please, Contact us and we will look into it.
    Q. Can I get the delivery boy's number?
    Definitely, you can get it from us.

     

    Contact Us

     

    For any queries, you can.

    Call us - 9646 776633

    What's app us - 9646 776633 

    Mail us at - help@tricity24.com

     

     

    Instagram

    Facebook

    Linkedin

    Youtube